Enrolments

LATE PAYMENT POLICY: A $10.00 service fee is applied to ‘returned’ payments and on any payment received 10 days past due date, this is additional to the dishonour fee from your respective banks. A $7.50 late fee is incurred on any past due date payment periodically every 10 days. Additional late charges occur at 30 days intervals.

MINIMUM TERM A minimum term of 25 weeks of classes is applied to all memberships and is determined from the date of purchase. All memberships will be charged to the customer based on the option selected. Once you have completed your minimum term, your membership will automatically roll over to the next term. If you wish to opt out (once you have completed your minimum term), you are able to do so through Cancellation Requests Page on our Parent Portal. Cancellation Request must be provided with at least 14 day notice before the next debit to guarantee cancellation prior to the payment.

I understand that ignorance or absenteeism to the scheduled classes will not void this agreement nor entitle myself to a credit. We have "No Make-Up" Policy. You can cancel your membership during the minimum term without penalty if: Participant is sick or incapacitated. A certificate from a qualified medical practitioner must be presented stating that a member cannot exercise for the rest of 25 weeks term, OR you are bankrupt. Supporting documents must be presented in this instance. In all other cases, an early exit fee of $150, and 14 days-notice will be required to cancel a membership within the minimum term.

UPGRADES/DOWNGRADES Members may upgrade their membership at any time during the term of their membership with no penalty or fees. Members may not downgrade their membership during the minimum term.

SUSPENSION (FREEZE MEMBERSHIP) You can suspend your membership for 2 or more weeks, up to a maximum of 6 weeks at a time. You cannot suspend your membership for a partial week. The suspension fee for all memberships is $10 per week, which you can pay in advance or by direct debit. Memberships can only be suspended when all membership fees are up to date and no money is outstanding. SPC CENTRE cannot backdate any suspension. Please note that if you are within your minimum term, membership suspension is not classified as a payment towards your contracted term. You can suspend your membership for more than 6 weeks if you have travel, medical or bankruptcy reasons. SPC CENTRE Management must be satisfied by your supporting documents to suspend your membership for longer than 6 weeks. SPC CENTRE will not charge you for membership suspension if you suspended your membership due to health or bankruptcy reasons.

SUSPENSION DUE TO GOVERNMENT RESTRICTIONS If the service has been suspended due to government restrictions, this impacts your rights to a refund under the consumer guarantees (https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees). Therefore, for 50% of Fees, which covers goods or services - a voucher to use at a later date will be offered. NO Refund or Vouchers will be offered for the other 50% of Fees, which covers upkeeping "Building Lease and Equipment Lease”. For more information, please refer to Australian Competition and Consumer Commission website (https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#gym-memberships).

CANCELLATION Once you have completed your minimum term, your membership will automatically continue on a weekly basis. If you wish to opt out (once you have completed your minimum term), you are able to do so through Cancellation Requests Page on our Parent Portal. Cancellation Request must be provided with at least 14 day notice before the next debit to guarantee cancellation prior to the payment.

LATE PAYMENT POLICY: A $10.00 service fee is applied to ‘returned’ payments and on any payment received 10 days past due date, this is additional to the dishonour fee from your respective banks. A $7.50 late fee is incurred on any past due date payment periodically every 10 days. Additional late charges occur at 30 days intervals.

I understand that ignorance or absenteeism to the scheduled classes will not void this agreement nor entitle myself to a credit. We have "No Make-Up" Policy.

UPGRADES/DOWNGRADES Members may upgrade their membership at any time during the term of their membership with no penalty or fees. Members may not downgrade their membership during the minimum term.

SUSPENSION (FREEZE MEMBERSHIP) You can suspend your membership for 2 or more weeks, up to a maximum of 6 weeks at a time. You cannot suspend your membership for a partial week. The suspension fee for all memberships is $10 per week, which you can pay in advance or by direct debit. Memberships can only be suspended when all membership fees are up to date and no money is outstanding. SPC CENTRE cannot backdate any suspension. Please note that if you are within your minimum term, membership suspension is not classified as a payment towards your contracted term. You can suspend your membership for more than 6 weeks if you have travel, medical or bankruptcy reasons. SPC CENTRE Management must be satisfied by your supporting documents to suspend your membership for longer than 6 weeks. SPC CENTRE will not charge you for membership suspension if you suspended your membership due to health or bankruptcy reasons.

SUSPENSION DUE TO GOVERNMENT RESTRICTIONS If the service has been suspended due to government restrictions, this impacts your rights to a refund under the consumer guarantees (https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees). Therefore, for 50% of Fees, which covers goods or services - a voucher to use at a later date will be offered. NO Refund or Vouchers will be offered for the other 50% of Fees, which covers upkeeping "Building Lease and Equipment Lease”. For more information, please refer to Australian Competition and Consumer Commission website (https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#gym-memberships).

CANCELLATION Cancellation Request must be provided by e-mail to: memberships@spcgym.com with at least 14 day notice before the next debit to guarantee cancellation prior to the payment.

PAYMENT All payments are via weekly, fortnightly or monthly Direct Debits, we will debit your membership fees from your nominated account each week or as set out in your membership agreement. Please note that: Debit dates are pre-set for all members. Debits might take up to 5 days to come out of your account. If you query a payment, we will do our best to respond within 7 days. You must make sure that: 1. Your account can accept direct debits (your financial institution can confirm this); 2. There is enough money in your account on the payment day and the next 5 days; 3. Visit Update Payment Detials and update your card details with at least 48 hours notice of the next debit if you are transferring or closing your account. This also applies to changes of card details such as expiry dates or card numbers.

FEES We will not increase your membership fees for as long as you remain in an ongoing membership. For ongoing memberships, the fees will remain the same as those at the time of signing. For members who pay their membership fee upfront you will be contacted by SPC CENTRE prior to your membership expiring to discuss membership renewal options. If you cancel or transfer a membership after the completion of the original term, you will need to sign-up at the current membership rate. The advertised prices of memberships do not include additional fees that may be charged by the direct debit services company (Stripe Payments Australia). These fees are subject to change and are not set at the discretion of SPC CENTRE. Current fees are: 2% + GST per payment; A $10.00 service fee is applied to ‘returned’ payments, this is additional to the dishonour fee from your respective banks; A $7.50 late fee is incurred on any past due date payment periodically every 10 days. Additional late charges occur at 30 days intervals.

LATE PAYMENT POLICY A $10.00 service fee is applied to ‘returned’ payments and on any payment received 10 days past due date, this is additional to the dishonour fee from your respective banks. A $7.50 late fee is incurred on any past due date payment periodically every 10 days. Additional late charges occur at 30 days intervals.

PAYMENTS AND ATTENDANCE Missed Classes or Non-attendance Do Not entitle you to a Credit or Refund. SPC has strictly No Make Up policy. For any Medical or Holiday reasons please visit Parent Portal and Request PAYMENT ON HOLD

UPGRADES/DOWNGRADES Members may upgrade their membership at any time during the term of their membership with no penalty or fees. Members can downgrade their membership only if they cancel the current enrolment following SPC cancellation policies and then start a new enrolment.

SUSPENSION (FREEZE MEMBERSHIP) You can suspend your membership for 2 or more weeks, up to a maximum of 6 weeks at a time. You cannot suspend your membership for a partial week. The suspension fee for all memberships is $10 per week, which you can pay in advance or by direct debit. Memberships can only be suspended when all membership fees are up to date and no money is outstanding. SPC CENTRE cannot backdate any suspension. You can suspend your membership for more than 6 weeks if you have travel, medical or bankruptcy reasons. SPC CENTRE Management must be satisfied by your supporting documents to suspend your membership for longer than 6 weeks. SPC CENTRE will not charge you for membership suspension if you suspended your membership due to health or bankruptcy reasons.

SUSPENSION DUE TO GOVERNMENT RESTRICTIONS If the service has been suspended due to government restrictions, this impacts your rights to a refund under the consumer guarantees. Therefore, for 50% of Fees, which covers goods or services - a voucher to use at a later date will be offered. NO Refund or Vouchers will be offered for the other 50% of Fees, which covers upkeeping "Building Lease and Equipment Lease”. For more information, please refer to Australian Competition and Consumer Commission website.

FAILED OR LATE PAYMENTS If your membership fees are not up to date, we will suspend your centre access until your payments are up to date. If you need to catch up on payments, we will continue to debit your nominated account without notice, until we have received the total amount owed. We will make a reasonable effort to let you know beforehand by: 1. Phoning you or speaking to you at the Centre; 2. Texting the most recent mobile phone number you have given us for membership(s) in your name. You must make sure that the payment method you choose will be valid for the length of your agreement. If the details you give us fail, you are liable for all resulting fees. You are obligated to update your details.

REFUND POLICY Our refund and exchange policy comply with the Australian Consumer Law (ACL). All bookings are non-refundable. We are not required to provide a refund, credit or transfer if you change your mind. Please refer to the ACL Website for future information.

CANCELLATION You can cancel your No Commitment Ongoing membership at any time with a 48 hours notice prior to the next scheduled payment by sending e-mail to memberships@superperformancecentre.com.au.

GYMNASTIC AUSTRALIA / CLASS REGISTRATION strictly non-refundable or transferrable.

I understand that enrolment is not guaranteed after the finish date and this amount is strictly Non-refundable.

Terms are defined by QLD Public School Terms schedule for the corresponding year of enrolment.

Terms fees are calculated based on weekly classes hours selected, excluding those which fall on Public Holidays days.

I understand that Term Fees are set and no subject to change.

During school holidays, your spot in the class becomes available. To secure it for the next term, next term enrolment should be finalised before the current term enrolment finishes.

Any missed Classes or Non Attendances are Non Refundable and do not entitle the customer to a credit (for Medical or Holiday Reasons please visit Parent Portal and Request Payment on Hold).

I understand SPC has Strict NO Make Up Policy. All bookings are non-refundable. Our refund and exchange policy comply with the Australian Consumer Law (ACL). All term enrolments are non-refundable. We are not required to provide a refund, credit or transfer if you change your mind. Please refer to the ACL Website for more information. Refund can be considered due to medical or bankruptcy reasons: SPC CENTRE Management must be satisfied by your supporting documents to refund. Supporting documents have to be submitted by e-mail to memberships@spcgym.com

SUSPENSION DUE TO GOVERNMENT RESTRICTIONS If the service has been suspended due to government restrictions, this impacts your rights to a refund under the consumer guarantees. Therefore, for 50% of Fees, which covers goods or services - a voucher to use at a later date will be offered. NO Refund or Vouchers will be offered for the other 50% of Fees, which covers upkeeping "Building Lease and Equipment Lease”. For more information, please refer to Australian Competition and Consumer Commission website

I understand that enrolment is not guaranteed after the finish date and this amount is strictly Non-refundable.

MINIMUM TERM A minimum term of 25 weeks of classes is applied to all memberships and is determined from the date of purchase. All memberships will be charged to the customer based on the option selected. Once you have completed your minimum term, your membership will NOT automatically renew beyond the 6 or 12 months contract. SPC will contact you prior to your membership expiring to see if you would like to renew your membership.

I understand that ignorance or absenteeism to the scheduled classes will not void this agreement nor entitle myself to a credit. We have "No Make-Up" Policy. You can cancel your membership during the minimum term without penalty if: Participant is sick or incapacitated. A certificate from a qualified medical practitioner must be presented stating that a member cannot exercise for the rest of this term, OR you are bankrupt. Supporting documents must be presented in this instance.

In all other cases, an early exit fee of $150, and 14 days-notice will be required to cancel a membership within the minimum term.

UPGRADES/DOWNGRADES Members may upgrade their membership at any time during the term of their membership with no penalty or fees. Members may not downgrade their membership during the minimum term.

SUSPENSION (FREEZE MEMBERSHIP) You can suspend your membership for 2 or more weeks, up to a maximum of 6 weeks at a time. You cannot suspend your membership for a partial week. The suspension fee for all memberships is $10 per week, which you can pay in advance or by direct debit. Memberships can only be suspended when all membership fees are up to date and no money is outstanding. SPC CENTRE cannot backdate any suspension. Please note that if you are within your minimum term, membership suspension is not classified as a payment towards your contracted term. You can suspend your membership for more than 6 weeks if you have travel, medical or bankruptcy reasons. SPC CENTRE Management must be satisfied by your supporting documents to suspend your membership for longer than 6 weeks. SPC CENTRE will not charge you for membership suspension if you suspended your membership due to health or bankruptcy reasons.

SUSPENSION DUE TO GOVERNMENT RESTRICTIONS If the service has been suspended due to government restrictions, this impacts your rights to a refund under the consumer guarantees (https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees). Therefore, for 50% of Fees, which covers goods or services - a voucher to use at a later date will be offered. NO Refund or Vouchers will be offered for the other 50% of Fees, which covers upkeeping "Building Lease and Equipment Lease”. For more information, please refer to Australian Competition and Consumer Commission website (https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#gym-memberships).