Super Performance Centre is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.spcgym.com, from our website, from media and publications, from other publicly available sources, from cookies] and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Super Performance Centre will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue providing quality services to you.
This Policy may change from time to time and is available on our website.
Super Performance Centre
Southport Park Shopping Centre, Southport Qld 4215
This policy has been developed to inform our community about using social media so people feel enabled to participate, while being mindful of their responsibilities and obligations. In particular, this policy provides practical guidance allowing all parties to benefit from the use of social media, while minimising potential risks and protecting those involved.
This policy assists to establish a culture of openness, trust and integrity in all online activities related to Super Performance Centre.
This policy contains Super Performance Centre guidelines for the Super Performance Centre community to engage in social media use. It also includes details of breaches of the policy.
In circumstances where guidance about social media issues has not been given in this policy, we suggest you use common sense or seek out advice from those who have approved this policy.
This policy complements Super Performance Centre’s core values:
Provide Safe and inclusive environment to all its Members
Centre’s Director is responsible for all matters related to this policy
This policy applies to all persons who are involved with the activities of Super Performance Centre whether they are in a paid or unpaid/voluntary capacity and including:
members, including life members of Super Performance Centre
employees of Super Performance Centre
members of the Super Performance Centre
support personnel, including managers, physiotherapists, psychologists, masseurs, sport trainers and others
coaches and assistant coaches
referees, umpires and other officials
Member of Super Performance Centre and SPECTATORS AND FAMILY OF THE MEMBERS
Social media refers to any online tools or functions that allow people to communicate and/or share content via the internet.
This social media policy applies to platforms including, but not limited to:
Online multiplayer gaming platforms (e.g. World of Warcraft, Second life, Xbox Live, etc)
Online voting or polls
Public and private online forums and discussion boards
Any other online technologies that allow individual users to upload and share content.
This policy is applicable when using social media as:
an officially designated individual representing Super Performance Centre on social media; and
If you are posting content on social media in relation to Super Performance Centre that might affect Super Performance Centre’s business, products, services, events, sponsors, members or reputation.
NOTE: This policy does not apply to the personal use of social media where it is not related to or there is no reference to Super Performance Centre or its business, competitions, teams, participants, products, services, events, sponsors, members or reputation. However, any misuse by you of social media in a manner that does not directly refer to Super Performance Centre may still be regulated by other policies, rules or regulations of Super Performance Centre.
Using social media in an official capacity
You must be authorised by Super Performance Centre Director before engaging in social media as a representative of.
To become authorised to represent Super Performance Centre in an official capacity, you must have written authorisation from Director of Super Performance Centre.
As a part of Super Performance Centre’s community you are an extension of the Super Performance Centre brand.
As such, the boundaries between when you are representing yourself and when you are representing Super Performance Centre can often be blurred. This becomes even more of an issue as you increase your profile or position with Super Performance Centre. Therefore it is important that you represent both yourself and Super Performance Centre appropriately online at all times.
You must adhere to the following guidelines when using social media related to Super Performance Centre or its business, products, competitions, teams, participants, services, events, sponsors, members or reputation.
Use common sense
Whenever you are unsure as to whether or not the content you wish to share is appropriate, seek advice from others before doing so or refrain from sharing the content to be on the safe side.
When using social media, the lines between public and private, personal and professional, may be blurred. Remember, you are an ambassador for Super Performance Centre.
Protecting your privacy
Be smart about protecting yourself and your privacy.
When posting content online there is potential for that content to become publicly available through a variety of means, even if it was intended to be shared privately. Therefore, you should refrain from posting any content online that you would not be happy for anyone to see, even if you feel confident that a particular individual would never see it.
Where possible, privacy settings on social media platforms should be set to limit access. You should also be cautious about disclosing your personal details.
Your honesty—or dishonesty—may be quickly noticed in the social media environment. Do not say anything that is dishonest, untrue or misleading. If you are unsure, check the source and the facts before uploading or posting anything. Super Performance Centre recommends erring on the side of caution – if in doubt, do not post or upload.
Do not post anonymously, using pseudonyms or false screen names. Be transparent and honest. Use your real name, be clear about who you are and identify any affiliations you have.
If you have a vested interest in something you are discussing, point it out. If you make an endorsement or recommendation about something you are affiliated with, or have a close relationship with, you must disclose that affiliation.
The web is not anonymous. You should assume that all information posted online can be traced back to you. You are accountable for your actions both on and offline, including the information you post via your personal social media accounts.
Use of disclaimers
Wherever practical, include a prominent disclaimer stating who you work for or are affiliated with (e.g. member of Super Performance Centre) and that anything you publish is your personal opinion and that you are not speaking officially. This is good practice and is encouraged, but don’t count on it to avoid trouble -– it may not have legal effect.
If you are an employee of Super Performance Centre you must ensure that your personal use of social media does not interfere with your work commitments or productivity.
Respect confidentiality and sensitivity
When using social media, you must maintain the privacy of Super Performance Centre’s confidential information. This includes information that is not publically accessible, widely known, or not expected to be shared outside of Super Performance Centre.
Remember, if you are online, you are on the record—much of the content posted online is public and searchable.
Within the scope of your authorisation by Super Performance Centre, it is perfectly acceptable to talk about Super Performance Centre and have a dialogue with the community, but it is not okay to publish confidential information of Super Performance Centre. Confidential information includes things such as details about litigation, unreleased product information and unpublished details about our Members or Centre: e.g. team, coaching practices, financial information and trade secrets.
When using social media you should be considerate to others and should not post information when you have been asked not to, or where consent has not been sought and given. You must also remove information about another person if that person asks you to do so.
Permission should always be sought if the use or publication of information is not incidental, but directly related to an individual. This is particularly relevant to publishing any information regarding minors. In such circumstances, parental or guardian consent is mandatory.
Gaining permission when publishing a person’s identifiable image
You must obtain express permission from an individual to use a direct, clearly identifiable image of that person.
You should also refrain from posting any information or photos of a sensitive nature. This could include accidents, incidents or controversial behaviour.
In every instance, you need to have consent of the owner of copyright in the image.
Complying with applicable laws
Do not post or link to content that contains illegal or indecent content, including defamatory, vilifying or misleading and deceptive content.
Abiding by copyright laws
It is critical that you comply with the laws governing copyright in relation to material owned by others and Super Performance Centre’s own copyrights and brands.
You should never quote or use more than short excerpts of someone else’s work, and you should always attribute such work to the original author/source. It is good practice to link to others’ work rather than reproduce it.
Discrimination, sexual harassment and bullying
The public in general, and Super Performance Centre’s employees and members, reflect a diverse set of customs, values and points of view.
You must not post any material that is offensive, harassing, discriminatory, embarrassing, intimidating, sexually explicit, bullying, hateful, racist, sexist or otherwise inappropriate.
When using social media you may also be bound by Super Performance Centre’s values and Anti-Discrimination, Harassment and Bullying Policy.
Avoiding controversial issues
Within the scope of your authorisation by Super Performance Centre, if you see misrepresentations made about Super Performance Centre in the media, you may point that out to the relevant authority in your Centre. Always do so with respect and with the facts. If you speak about others, make sure what you say is based on fact and does not discredit or belittle that party.
Dealing with mistakes
If Super Performance Centre makes an error while posting on social media, be up front about the mistake and address it quickly. If you choose to modify an earlier post, make it clear that you have done so. If someone accuses Super Performance Centre of posting something improper (such as their copyrighted material or a defamatory comment about them), address it promptly and appropriately and if necessary, seek legal advice.
Conscientious behaviour and awareness of the consequences
Keep in mind that what you write is your responsibility, and failure to abide by these guidelines could put your MEMBERSHIP at risk.
You should always follow the terms and conditions for any third-party sites in which you participate.
Branding and intellectual property of Super Performance Centre
You must not use any of Super Performance Centre’s intellectual property or imagery on your personal social media without prior approval from Super Performance Centre.
Super Performance Centre’s intellectual property includes but is not limited to:
Imagery which has been posted on Super Performance Centre official social media sites or website.
You must not create either an official or unofficial Super Performance Centre presence using the organisation’s trademarks or name without prior approval from Super Performance Centre.
You must not imply that you are authorised to speak on behalf of Super Performance Centre unless you have been given official authorisation to do so by Super Performance Centre
Where permission has been granted to create or administer an official social media presence for Super Performance Centre, you must adhere to the Super Performance Centre Branding Guidelines.
NOTE: Branding Guidelines
All media and branding information must be approved by Super Performance Centre Director ONLY and has his written approval recorded.
Breaches of this policy include but are not limited to:
Using Super Performance Centre’s name, motto, crest and/or logo in a way that would result in a negative impact for the organisation, clubs and/or its members.
Posting or sharing any content that is abusive, harassing, threatening, demeaning, defamatory or libelous.
Posting or sharing any content that includes insulting, obscene, offensive, provocative or hateful language.
Posting or sharing any content, which if said in person during an event would result in a breach of the rules of the event.
Posting or sharing any content in breach of Super Performance Centre’s anti-discrimination, racial discrimination, sexual harassment or other similar policy.
Posting or sharing any content that is a breach of any state or Commonwealth law.
Posting or sharing any material to our social media channels that infringes the intellectual property rights of others.
Posting or sharing material that brings, or risks bringing Super Performance Centre its affiliates, its sport, its officials, members or sponsors into disrepute. In this context, bringing a person or organisation into disrepute is to lower the reputation of that person or organisation in the eyes of the ordinary members of the public.
Reporting a breach
If you notice inappropriate or unlawful content online relating to Super Performance Centre or any of its members, or content that may otherwise have been published in breach of this policy, you should report the circumstances immediately.
Please report this directly to SPC Centre management by email to: memerships@SuperPerformanceCentre.com.au
Alleged breaches of this social media policy may be investigated according to Super Performance Centre’s Members Protection Policy, Attachment D: 3 Investigation Process
Where it is considered necessary, Super Performance Centre may report a breach of this social media policy to the police.
Disciplinary process, consequences and appeals
Depending on the circumstances, breaches of this policy may be dealt with in accordance with the disciplinary procedure contained in the Super Performance Centre’s Members Protection Policy.
Employees of Super Performance Centre who breach this policy may face disciplinary action up to and including termination of employment in accordance with Super Performance Centre Members Protection Policy or any other relevant policy.
Any person who is sanctioned under a disciplinary process for breach of this policy may have a right of appeal under Members Protection Policy Attachment D 4: Hearing & Appeals Tribunal Procedure.
Other legal considerations that may be applicable include but are not limited to:
Intellectual property laws, including copyright and trade mark laws, Privacy, confidentiality and information security laws
Charter of Human Rights and Responsibilities Act 2006
Information Privacy Act 2000
Equal opportunity laws
Contempt of Court
No Social media personal account contact with members under 18yrs.
All Super Performance Centre accounts to have more than 1 administrator and must include Centre Director as administrator
Centre accounts used to communicate to group as whole not individuals e.g. using messenger to contact 1 member. Use posts to the page to send information. Every member should see all communication
No individual athlete contact via other social media or text message / phone call. Any individual member (under 18yrs) contact to be via the parent/guardian
During events mobile phone contact via text is permissible for the purpose of organising logistics / coordinating participants. Texts should be sent as group messages where possible. No individual contact via messages always to the group.
For – members under 18yrs – if you contact an adult member e.g. coach – do not expect a reply only to you. The coach will and must include your parents.
In addition to Gymnastics Australia’s General Code of behaviour, you must meet the following requirements in regard to your conduct during any activity held or sanctioned by Super Performance Centre, Gymnastics Queensland, Gymnastics Australia or a member association in your role as a participant in any activity held by or under the auspices of Gymnastics Australia, a member association or an affiliated club.
Respect the rights and worth of fellow participants, coaches, officials and competitors.
Super Performance Centre has zero tolerance towards acts of aggression.
Respect the talent, potential and development of fellow participants and competitors.
Be frank and honest with your coach regarding illness and injury and your ability to train fully within the program requirements.
Care for and respect the equipment provided to you as part of your program.
Conduct yourself in a professional manner relating to language, temper and punctuality.
Maintain high personal behaviour standards at all times.
Abide by the rules and respect the decision of all officials, including judges.
Be honest in your attitude and preparation to training. Work equally hard for yourself and your team.
Cooperate with coaches and staff in the development of programs to adequately prepare you for competition at the highest level.
Never instigate or involve yourselves in any slander, abuse or bullying towards members of our centre and competitors from other training facilities. This includes the use of social media or online forms of communication and texting. This type of behaviour will not be tolerated and may lead to your membership being revoked.
Do not interfere, hinder or disrupt another athlete’s development or their training through your actions.
Exchanging any negativity or exclude someone in group activities is NOT Acceptable.
Looking at other athletes in a very mean way (pulling faces) when approached can be considered an act of bullying.
When athlete misbehaves or breaches the code of conduct, the coach will notify Administration Office to make a contact with athlete’s parent or guardian and to make an appointment for a meeting if necessary.
Social media is not be used in a way that shows disrespect to athletes at SPC or other clubs or towards SPC personnel. Do not use social media in a way that will bring our programs into disrepute.
Use of personal mobile phones or mobile devices on the floor is Strictly Prohibited.
As your child is in a competitive activity held by or under the auspices of the Super Performance Centre, Gymnastics Queensland, Gymnastics Australia or a member association, you must as parents or guardians meet the following requirements in regards to your conduct at SPC or during any activity or event.
Encourage your child to participate in all training sessions and competitive events as set by the Super Performance Centre.
Place an emphasis on participation and enjoyment and not simply winning.
Encourage your children to play by the rules.
Do not criticise or critique children in front of others, but reserve constructive criticism for more private moments.
Remember that children are involved in sport for their enjoyment and not yours.
A child will learn and benefit from best example.
Accept the decisions of all judges as fair and called to the best of their ability. Do not raise issues of disagreement publicly.
Never use derogatory language based on gender, race or impairment. Parent’s language and behaviour should always be appropriate in the presence of children and kept with our family-friendly environment. Set a good example by your own conduct, behaviour and appearance.
Do not criticise coaches, judges, administration personnel, other athletes or parents of Super Performance Centre and/or opposing team members. If you have a concern, make an appointment with the office to see the club manager or owner. Any such behaviour will not be tolerated and may result in membership with Super Performance Centre being revoked.
Avoid discussion about coaches, judges, staff, other athletes or parents of Super Performance Centre, programs or the club – particularly in front of athletes or parents. This can be a source of misinformation. Any such behaviour will not be tolerated and may result in membership with the Super Performance Centre being revoked.
Support the staff and officials in their enforcement of the rules and their coaching techniques.
Do not enter the training area. In the event that you need to speak to a coach urgently when they are on the floor, please request administration to pass on a message.
When a child enters the training area they are in the care and supervision of the coaching staff. Refrain from attracting your child’s attention until they have been dismissed at the end of class. You should never remove a child from their program without prior discussion with their coach or with administration.
Do not film, record or take images of a training session or competition without the express permission of management. We must respect the privacy of all members including the coaching personnel.
It is important that parents or those picking up athletes are punctual on drop off and pick up times. If you are late for the pickup times, others, including coaches and SPC personnel can be inconvenienced.
In addition to Gymnastics Australia’s General Code of Behaviour, you must meet the following requirements in regard to your conduct during any activity held or sanctioned by Super Performance Centre, Gymnastics Queensland, Gymnastics Australia or a member association in your role as a coach held by or under the auspices of Gymnastics Australia, a member association or an affiliated club.
Be reasonable in your demands on young athletes’ time, energy and enthusiasm.
Remember that children participate for fun and enjoyment and that winning is only part of their motivation.
Never ridicule children for making mistakes or losing.
Ensure that equipment and facilities meet safety standards and are appropriate to the age and ability of the participants. Teach participants to respect all gym equipment.
Use positive and appropriate language when talking to and in the presence of children and members.
Do not use derogatory language based on gender, race or impairment.
Develop team respect for the ability of opponents as well as for the judgement of officials and opposing coaches.
Follow the advice of a physician when determining when an injured athletes is ready to recommence training.
Be aware of the role of a coach as an educator. As well as imparting knowledge and skills, promote desirable personal and social behaviours.
When an athlete misbehaves or breaches the code of conduct, you must notify Administration Office to make a contact with athlete’s parent or guardian and to make an appointment for a meeting if necessary.
Do not send athletes to Front Desk or other coaches. Remember athletes in your class are under your full supervision ONLY.
Seek to keep abreast of changes in sport, ensure that the information used is up to date, appropriate to the needs of athletes and takes account of principles of growth and development of children.
You must have full and current accreditation with Gymnastics Queensland and Australia at all times, current Blue card, First Aid and CPR.
You must Start and Finish they Duties/Classes on time.
You must plan and book all necessary Equipment and training aids for your classes.
Follow and adhere to the relevant gymsport Lesson plan if it has been provided to you by Super Performance Centre Pty Ltd. In all other cases – provide and follow your own Lesson plan (approved by Super Performance Centre Pty Ltd.)
Use of personal mobile phones or mobile devices on the floor and office is Strictly Prohibited, including for music, video and/or photo recording.
You must fill in an accident and injury report form and notify the administrator of any accidents/injury that have occurred during their class.
At all times obey by SPC rules, which can be updated at any time (appendix attached).
Do not interrupt other coaches/supervisors during their duty. Only allowed in case of emergency. Respect your team members.
You are not allowed to seat, lean or rest on equipment during your scheduled class hours.
As SPC is located in SEQ and it is expected that temperatures may reach levels near and above 40 degrees Celsius at times.
We wish to advise all members that we will at all times be diligent and caring and provide the best we can to assist with the safety of children and staff in regard to reactions from exposure to extreme heat.
In the event of high temperatures the staff of SPC are instructed to follow the guidelines as specified in the “BEAT THE HEAT” fact sheet as issued by Sports Medicine Australia. A copy of the fact sheet is available on the SPC website or upon request.
SPC policies are set within the following parameters and temperature range:
Temperature range of 26 to 30.
Moderate intensity and allow further breaks if requested. Encourage hydration.
Temperature range of 31 to 35
Limit intensity and take more breaks. Limit sessions to 60 minutes during extended classes. Encourage hydration and cooling down.
Temperature range of 36 and above.
Postpone stressful training. Encourage slow and gentle activity. Insist on hydration. Allow children to ring parents to be picked up.
Any child that exhibits signs of heat fatigue will be removed from the class and sat in a quiet place in the coolest available area. We will provide air conditioned space if available in cases of serious concern.
In the event of any extreme reaction or concern SPC staff are advised to seek medical assistance. SPC wishes to advise that we will endeavor to provide care to all children but we cannot be held responsible for changes in the weather or extreme conditions.
It is the responsibility of parents to monitor the conditions and make the appropriate decision to attend or not. We encourage all parents to remove children from classes if they are concerned. In the event of any of these actions we cannot offer refunds or make up classes as we are required to have staff in attendance to assist children who are unable to be picked up.