Ongoing Membership Enrolment

LATE PAYMENT POLICY: A $10.00 service fee is applied to ‘returned’ payments and on any payment received 10 days past due date, this is additional to the dishonour fee from your respective banks. A $7.50 late fee is incurred on any past due date payment periodically every 10 days. Additional late charges occur at 30 days intervals.

MINIMUM TERM A minimum term of 25 weeks of classes is applied to all memberships and is determined from the date of purchase. All memberships will be charged to the customer based on the option selected. Once you have completed your minimum term, your membership will automatically roll over to the next term. If you wish to opt out (once you have completed your minimum term), you are able to do so through Cancellation Requests Page on our Parent Portal. Cancellation Request must be provided with at least 14 day notice before the next debit to guarantee cancellation prior to the payment.

I understand that ignorance or absenteeism to the scheduled classes will not void this agreement nor entitle myself to a credit. We have "No Make-Up" Policy. You can cancel your membership during the minimum term without penalty if: Participant is sick or incapacitated. A certificate from a qualified medical practitioner must be presented stating that a member cannot exercise for the rest of 25 weeks term, OR you are bankrupt. Supporting documents must be presented in this instance. In all other cases, an early exit fee of $150, and 14 days-notice will be required to cancel a membership within the minimum term.

UPGRADES/DOWNGRADES Members may upgrade their membership at any time during the term of their membership with no penalty or fees. Members may not downgrade their membership during the minimum term.

SUSPENSION (FREEZE MEMBERSHIP) You can suspend your membership for 2 or more weeks, up to a maximum of 6 weeks at a time. You cannot suspend your membership for a partial week. The suspension fee for all memberships is $10 per week, which you can pay in advance or by direct debit. Memberships can only be suspended when all membership fees are up to date and no money is outstanding. SPC CENTRE cannot backdate any suspension. Please note that if you are within your minimum term, membership suspension is not classified as a payment towards your contracted term. You can suspend your membership for more than 6 weeks if you have travel, medical or bankruptcy reasons. SPC CENTRE Management must be satisfied by your supporting documents to suspend your membership for longer than 6 weeks. SPC CENTRE will not charge you for membership suspension if you suspended your membership due to health or bankruptcy reasons.

SUSPENSION DUE TO GOVERNMENT RESTRICTIONS If the service has been suspended due to government restrictions, this impacts your rights to a refund under the consumer guarantees (https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees). Therefore, for 50% of Fees, which covers goods or services - a voucher to use at a later date will be offered. NO Refund or Vouchers will be offered for the other 50% of Fees, which covers upkeeping "Building Lease and Equipment Lease”. For more information, please refer to Australian Competition and Consumer Commission website (https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#gym-memberships).

CANCELLATION Once you have completed your minimum term, your membership will automatically continue on a weekly basis. If you wish to opt out (once you have completed your minimum term), you are able to do so through Cancellation Requests Page on our Parent Portal. Cancellation Request must be provided with at least 14 day notice before the next debit to guarantee cancellation prior to the payment.

I understand that enrolment is not guaranteed after the finish date and this amount is strictly Non-refundable.

MINIMUM TERM A minimum term of 25 weeks of classes is applied to all memberships and is determined from the date of purchase. All memberships will be charged to the customer based on the option selected. Once you have completed your minimum term, your membership will NOT automatically renew beyond the 6 or 12 months contract. SPC will contact you prior to your membership expiring to see if you would like to renew your membership.

I understand that ignorance or absenteeism to the scheduled classes will not void this agreement nor entitle myself to a credit. We have "No Make-Up" Policy. You can cancel your membership during the minimum term without penalty if: Participant is sick or incapacitated. A certificate from a qualified medical practitioner must be presented stating that a member cannot exercise for the rest of this term, OR you are bankrupt. Supporting documents must be presented in this instance.

In all other cases, an early exit fee of $150, and 14 days-notice will be required to cancel a membership within the minimum term.

UPGRADES/DOWNGRADES Members may upgrade their membership at any time during the term of their membership with no penalty or fees. Members may not downgrade their membership during the minimum term.

SUSPENSION (FREEZE MEMBERSHIP) You can suspend your membership for 2 or more weeks, up to a maximum of 6 weeks at a time. You cannot suspend your membership for a partial week. The suspension fee for all memberships is $10 per week, which you can pay in advance or by direct debit. Memberships can only be suspended when all membership fees are up to date and no money is outstanding. SPC CENTRE cannot backdate any suspension. Please note that if you are within your minimum term, membership suspension is not classified as a payment towards your contracted term. You can suspend your membership for more than 6 weeks if you have travel, medical or bankruptcy reasons. SPC CENTRE Management must be satisfied by your supporting documents to suspend your membership for longer than 6 weeks. SPC CENTRE will not charge you for membership suspension if you suspended your membership due to health or bankruptcy reasons.

SUSPENSION DUE TO GOVERNMENT RESTRICTIONS If the service has been suspended due to government restrictions, this impacts your rights to a refund under the consumer guarantees (https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees). Therefore, for 50% of Fees, which covers goods or services - a voucher to use at a later date will be offered. NO Refund or Vouchers will be offered for the other 50% of Fees, which covers upkeeping "Building Lease and Equipment Lease”. For more information, please refer to Australian Competition and Consumer Commission website (https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#gym-memberships).